Manufacturing, supply chain, logistics, transportation, education, construction, retail, hospitality, and other industries profit significantly from their frontline workers, who ensure that field activities are carried out flawlessly. Companies must equip their frontline workers with the appropriate digital tools and mobile devices to promote and facilitate flexibility, convenience, and productivity. They should also ensure that work is completed in real-time to maximize business benefits.
Improving the output of frontline speakers using kiosk mode
Companies receive various benefits when they mandate single or multi-app kiosk mode on the devices used by frontline staff; the primary advantages are below:
- Boosts front-line efficiency
Devices with single or multi-app kiosk mode ensure that frontline workers have access to only the right app on the company-provided devices. These private apps give frontline workers real-time access to the information they need to complete tasks such as updating delivery records, responding to customer queries/feedback, filling out timesheets, processing payments, and gathering and sharing critical work data.
- Reduces the cost of data
Company provided corporate-owned, mission-critical gadgets to be used only for professional purposes by the frontline workers. Unlimited access to the internet and social media can drive up data costs, which can be easily avoided by requiring frontline staff to use kiosk mode on their devices. With a limited scope of device usage and access to work-only business apps, single app kiosk mode prevents the device user/frontline worker from surfing the internet, downloading apps, or browsing websites, significantly lowering the company’s data costs.
Features of the kiosk management software
- Promotes security – The company IT admin has ultimate authority over the devices. Therefore, single or multi-app kiosk mode on devices used by frontline workers increases data and service security. The devices in kiosk mode can’t be tampered with, and users can’t exit the mode. Employees are prohibited from downloading the app, visiting the internet, or using standard device functionalities, making the data on the devices inaccessible. Simultaneously, it protects devices and data from cyber-attacks, hackers, harmful apps, spyware, and malware prevalent on the internet.
- Enhances operational effectiveness – With mobile devices, frontline employees eliminate the inconveniences of paperwork. They are prone to misplacement, calculation errors, and misinterpretations. Corporate data and activity reports are stored in private apps on these devices, allowing for simple and secure access at any time and from anywhere, simplifying and streamlining workflow for executives and their supervisors.
- Improves the device’s usefulness – Enabling kiosk mode on the devices ensures that frontline employees can only use work apps that have been pre-approved by the IT department. It also prevents the device user/employee from exiting kiosk mode or resetting the device to factory defaults. So, in general, devices in enforced kiosk mode are used only for work reasons, with no potential for distraction or loss of productive hours.
- Ensures reliable team communication – MDM’s key capability is kiosk lockdown mode for mobile devices, also supports inter-team communication for improved collaboration, issue resolution, and faster decision-making. A robust and secure workplace communication platform enhances the value of a kiosk mode device by allowing employees to remain informed, connected, and proactive at work.
Conclusion
Businesses will not gain much until a mobile device management solution can enable frontline workers to work efficiently while easing administration and maintaining security. As a result, before selecting one, companies must confirm that all of the boxes are checked. A feature-rich, scalable MDM solution, such as 42Gears UEM, can help businesses boost efficiency while lowering expenses.
Reference links
- https://www.42gears.com/blog/empowering-frontline-workers-with-the-right-kind-of-mdm/
- https://developer.microsoft.com/en-us/windows/iot/digital-kiosks/
- https://blogs.vmware.com/euc/2022/03/supporting-kiosk-related-frontline-use-cases-with-workspace-one-web.html
- https://blog.scalefusion.com/kiosk-mode-for-frontline-workers/
